FAQ

After finding your desired items, there are only five steps to follow:

1. Shopping cart
Select the size for your items (if applicable) and use the “ADD TO CART” button.

Review your shopping cart by selecting the shopping cart icon at the top of the page. You can delete items from your shopping cart or change the quantity and size.

If everything is alright, click on ”CHECKOUT” to proceed with your order.

2. Personal details and NELS. account
Enter your personal details and address. If you have a NELS. account, simply log in and everything is filled in with your info. If you don't have a NELS. account you can either create one, or checkout as a guest.

3. Delivery
Enter the delivery address details. The delivery address can be different from your home address.

4. Check
This is the last step before finalising your order. Check the order details and if everything looks good, click continue.

5. Payment
You can pay using Visa, MasterCard, PayPal, iDEAL, Klarna (NL & DE) & Bancontact. After your payment has been processed, you will receive a confirmation email with your order summary. You will receive another email once the order is shipped from our warehouse.

Can I check my order status?

Yes, you can check your order status from your NELS. account. If you don’t have an account yet, you can create one or click the login button at the top of the page and then choose to sign up.

Do I need to create an account before placing an order?

No, you don't have to create a NELS. account, but having an account has many advantages.

When you create an account, you can:

* Review past purchases.
* Save items you'd love to have to your Wish List.
* Save your personal details and payment details for the smoothest checkout experience.
* Manage your personal details, delivery address, order status and order history.

Will inventory be restocked?

Some of our items get restocked, but not all of them are.

If you want to receive updates about restocks in general, sign up for the NELS. Newsletter (see bottom of page) and follow our Facebook and Instagram to make sure you don't miss out.

How do I know if an item is in stock?

All items are in stock unless a "Sold Out" message is displayed. This message is shown after you've selected your size (if the item has size options).

Please be aware that even if an item is in your shopping cart, it is not reserved until you have completed your order.

Can I add items to an order that I placed?

It is not possible to add items to an existing order that you have already placed. After you placed your order, the order will be processed in our warehouse almost immediately. Once you've received your order, you can return the entire order or products you do not want to keep within 14 days.

Can I reset my password?

If you have forgotten your password, change it or follow the 'Forgotten Password' instructions on the 'Sign in' page. For security reasons we are unable to send your password via e-mail.

Where do I enter NELS. voucher or discount code?

You can enter your discount code after reviewing your shopping cart, click on ”CHECKOUT” to proceed with your order. On the ‘information’ page you can enter your personal details and address and the code in the field “Discount code.” Press the “APPLY” button and our discount will automatically be deducted from the total payment.

Can I buy a shirt with custom print?

It is not possible for us to supply clothing with custom print, as we pick the designs of our shirts and sweaters carefully.

If I put an item into my shopping cart, will this mean that I have reserved it?

No, items in your shopping cart are not reserved. They are reserved as soon as you place an order and finalize the payment. If you want to keep a list of your preferred products, use the wish list but keep in mind that the products on your wish list are not reserved either.

I placed an order successfully, but I didn’t receive a confirmation e-mail yet. What should I do?

After finalizing your payment, you will receive a confirmation e-mail stating your order number and a summary of your order details. In case you didn't receive this e-mail within 2 hours, please contact us ensure order validity.

 

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